I reached out via phone and email to be told it was an external account round up, which is questionable given this was not occurring prior to March. A deep dive into the account found I did not have any subscriptions or auto stash purchases set up, and I could not find where the money had been authorized to be removed. I discovered on March 23rd that the company had been taking nearly daily transfers from my external bank account. Refund was the closest to select about resolution, but it is my money. Now their stating I have to jump thru those hoops again They are like a virus you can't get out of. I have copied 1 of the emails from them and included it in this form, below. I have gone thru all their hoops multiple times, and it doesn't work and I have told them so, repeatedly. Most recently I keep getting contradictory emails from them, and I just want the money I have in their institution and close my account.
I have been unable to cancel my account with them after many attempts.
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