Aircall dashboard professional#
XLS file.Īccessibility is the second difference between the two Analytics is only available through the Professional Plan, while Analytics+ is offered at an ad-hoc level.
Whilst in Analytics, the ability to retrieve the data will have to be manually performed by an admin once exported via. However, the biggest difference notably in Analytics+ is the ability to have precise data-driven snapshots available at hand. How does Analytics+ differ from Advanced Analytics?Īs with Analytics+, the Aircall Analytics feature provides an outlook on your team's performance. By default, a few weeks of your data will be added for Analytics+, and not your entire history of data. ⚠️ Please note: Once Analytics+ has been enabled, it can take approximately one hour for data to be populated. If you are new to Aircall and currently in a trial, simply reach out to your Sales Manager to see how you can qualify. If you are already a customer and interested in exploring Analytics+ please contact your Customer Success Manager to see if you qualify. ⚠️ The Analytics+ package auto-refreshes every two hours. This new feature is also not to be confused with Aircall’s Activity Feed which allows you to see real-time analytics and monitoring of your agents and lines with an automatic auto-refresh. We have performed a field study of the most requested and consulted data and built what we feel is the most helpful for our customers. We worked with a partner to build the available graphs and tables so that you can drill down into specific types of data. Geared towards teams that need to dig deep into readily available data, you will be able to hone in on the most used tags, the top users making, receiving, and missing calls, and make use of new advanced filters that allow you to break down your data by user, team and line activity.Īnalytics+ is unfortunately not customizable at this time. This Dashboard provides the ability to zoom in on your call activity through several interactive graphs and data exports via.
With Analytics+, Aircall offers the ability to manage your team’s performance from a bird's eye view.
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